WHERE GREAT MARKETING MEETS GREAT FOOD

Honestly, I didn’t even know where to start at first. We began working with Mark and Hot Operator back in
2015. The first thing they helped us with was full menu engineering-lunch, dinner, bar, dessert, and to-go menus, including the design and layout.

At the time, I wasn’t very familiar with menu engineering, but Mark really delivered on everything he promised-and more. The results were absolutely phenomenal. The menus turned out incredible and made a real impact on our business.
I also want to recognize Kelly-her design work is truly brilliant. Her creativity and attention to detail really set everything apart.

I’ve been in this industry for over 25 years and have worked with many designers, but I can honestly say l’ve never felt this confident about a team like / do with Mark and Kelly. They handle all of our social media and design, and we couldn’t be happier.

I get asked all the time who manages our branding and marketing, and I’m always proud to recommend them. They do a phenomenal job-we are 100% satisfied.

It has been a pleasure working with Mark and Kelly over the years. Kelly is amazing when I contact her last minute to add or change something to a social media promotion she gets right on it. Mark and I have worked for years developing our menu sometimes we don’t always agree but hear each out and always come to an agreement. The two of them compliment each other well.

Hot Operator has helped us bring greater discipline and consistency to our marketing across social, email, and paid channels. Their support has strengthened our online presence, including reputation management, and contributed to driving reservations for key events and holiday periods.

Mark and Kelly are strong partners who understand both the operational and brand side of our business. They are responsive, organized, and execution-focused, making them a dependable extension of our team.

We’ve had the pleasure of working with Mark and Kelly Laux of HotOperator for several years and have consistently been impressed with both their professionalism and the results they deliver.

Our partnership began with periodic social media posts and advertising, and we quickly saw a dramatic impact—our followers and engagement increased more than tenfold. Building on that success, HotOperator took over our email marketing campaigns, reaching over 25,000 subscribers. Once again, we experienced a noticeable boost in engagement and in-store traffic.

Most recently, we transitioned all website creative, production, and maintenance to HotOperator. Having a true one-stop marketing partner has been incredibly valuable.

Throughout our entire relationship, HotOperator has proven to be an outstanding communicator and a collaborative partner we can rely on.

Mark and Kelly with HotOperator have been an invaluable part of my restaurant’s success for more than 15 years.

Their expertise in menu design, server training, Facebook marketing, and art and logo development has been essential. They are always available for me to bounce ideas off of, and they have taken so much off my plate that I am able to focus entirely on the guest experience.

We are extremely satisfied with HotOperator. We’re almost embarrassed to say that our increase in revenue is nearly 40% over last year. The guidance they gave us was incredible. And Mark is particularly smart and offered great advice for us.

Mark and Kelly are experienced, knowledgeable and trustworthy restaurant professionals who not only assist with our marketing and menus, but provide guidance and confidence when business feels overwhelming. Anyone who owns or manages a restaurant understands the around the clock demands necessary to thrive and create a positive environment for the guests and employees. To be able to delegate key responsibilities to Mark and Kelly for over 10 years has provided relief and satisfaction when we need it the most. They are easy and enjoyable to work with and their tasks are always spot-on. We are thrilled to continue working together in the years ahead!